Terms of Sale

What you agree to when you buy Neap software.

Legal review is pending.

These terms cover buying Neap software. Using it is covered separately by the End User License Agreement.

1. Who you are buying from

The software is made by Amit Levy of Yeshuron 1 (Business tax ID: 207423609).

Your purchase contract is with Moonbase, who act as Merchant of Record. That means Moonbase is the legal seller to you: they take the payment, issue the invoice, and collect and remit VAT, GST and sales tax in your country. Their name, not ours, is what appears on your card statement.

2. Price and currency

The current price and currency for Win Win Saturation are shown on the product page. The price shown at checkout is what you pay. Taxes are calculated and displayed at checkout based on your billing country; depending on where you are, the price may be shown inclusive or exclusive of tax. Your bank may apply its own currency conversion or foreign transaction fee, which is between you and them.

3. What you get

4. Delivery

This is downloadable software; nothing is shipped. There is no licence key to wait for and none to keep: activation happens against your Neap account. Sign in on this site, open My Products, and the plug-in unlocks from inside itself.

The installer is downloaded from this website: from My Products once you have a Neap account, or from the product page. You do not need to reinstall if you were already using the trial: activating unlocks the copy you have.

If your purchase has not appeared on My Products within an hour, email support@neap.cloud and I will sort it out by hand.

5. Payment

Payment is taken by Moonbase using the methods shown at checkout. We never see or store your card details. A failed or reversed payment means the licence is not issued, or is deactivated if it already was.

6. Refunds

14 days. No questions asked. The full rules, including what happens to your licence, are in the Refund Policy.

If you are a consumer in the EU or the UK you also have a statutory right to withdraw from a distance contract within 14 days. For downloadable software this right can end once the download begins and you have agreed that it should. Our refund policy is at least as generous either way, so in practice this makes no difference to you.

7. Your responsibilities

• Check the system requirements before buying. The trial exists precisely so you can confirm it runs on your machine, in your DAW. We strongly recommend using it first.
• Give a working email address. It is how your receipt and any licence change reach you.
• Keep your account sign-in private. It is not transferable, and sharing it can get it deactivated.
• Back up your work. See the liability terms in the EULA.

8. Availability and changes

We may change prices, run discounts, or stop selling a product at any time. A change never affects a purchase already made: if the price drops the week after you buy, that is simply how it goes, and if we withdraw a product your licence keeps working.

Orders with obvious pricing errors, such as a product listed at a fraction of its real price by mistake, may be cancelled and refunded rather than honoured.

9. Support

What we support and how quickly we answer is set out in the Support Policy.

10. Governing law and disputes

These terms are governed by the laws of the State of Israel. The competent courts in Israel have non-exclusive jurisdiction over disputes arising from these terms. If you are a consumer, nothing in these terms removes any mandatory protection under the laws of the country where you live, or your right to bring proceedings in your local courts where applicable law gives you that right.

Please email support@neap.cloud to discuss a dispute.

11. Contact

Support: support@neap.cloud
Billing and invoices: billing@neap.cloud